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Forum: BES Admin Corner

12-23-2015, 02:06 PM

Replies: 4

BES 10.1.2 update path

Views: 9,330

Posted By alceryes

Re: BES 10.1.2 update path

Perfect. Thx!

Forum: BES Admin Corner

12-17-2015, 01:58 PM

Replies: 4

BES 10.1.2 update path

Views: 9,330

Posted By alceryes

Re: BES 10.1.2 update path

Thanks Knotty Rope.
The info that I haven't been able to find is once I go to 10.1.3 can I update directly to 10.2.7 or do I have to do some intermediate steps to get to 10.2.7?

Forum: BES Admin Corner

12-16-2015, 05:28 PM

Replies: 4

BES 10.1.2 update path

Views: 9,330

Posted By alceryes

BES 10.1.2 update path

I need to update BES 10.1.2 to the latest BES 10.2.7(?).
I see the installation instructions that say I need to go to 10.1.3 before I can go to 10.2 but I can't find info on whether or not I can go...

Forum: BES Admin Corner

12-09-2014, 09:07 AM

Replies: 3

BES 5 download and SRP still available???

Views: 10,803

Posted By alceryes

BES 5 download and SRP still available???

Does anyone know of a way to still get BES 5 and a license/SRP key?
The product went EOL recently but there's plenty of people still using old BB's that don't want to pay client licenses.

TIA!

Forum: BES Admin Corner

10-14-2014, 11:37 AM

Replies: 4

Simple 6-digit pin policy

Views: 9,691

Posted By alceryes

Re: Simple 6-digit pin policy

Actually one more Q...
For the 'minimum password length' is says in 'characters'. Does this include numbers, letters, and special characters?

Can't find a definitive.
Thx!

Forum: BES Admin Corner

10-14-2014, 11:15 AM

Replies: 4

Simple 6-digit pin policy

Views: 9,691

Posted By alceryes

Re: Simple 6-digit pin policy

Thx Knotty Rope.
NM...I think I found the right settings.

User can disable password - no
minimum password length - 6
password required - yes

Forum: BES Admin Corner

10-14-2014, 08:58 AM

Replies: 4

Simple 6-digit pin policy

Views: 9,691

Posted By alceryes

Simple 6-digit pin policy

I want to force a 6-digit pin (letters or numbers) for select BES users (BES 5). How would I do this?
TIA!

Forum: BES Admin Corner

07-30-2013, 09:37 AM

Replies: 8

BES 5 and BES 10 on same server and BB CALS?

Views: 4,693

Posted By alceryes

Re: BES 5 and BES 10 on same server and BB CALS?

Thx Knottyrope!
Is it just a simple BES 5 install then a BES10 install on the same server? Will 10 recognize that 5 is installed so we can administer from the one console? Yes, for 5 we were...

Forum: BES Admin Corner

07-29-2013, 06:59 PM

Replies: 8

BES 5 and BES 10 on same server and BB CALS?

Views: 4,693

Posted By alceryes

BES 5 and BES 10 on same server and BB CALS?

Hey all, I'm reading a bunch of info on the topic but finding something definitive is tough. I want to run BES 5 and BES 10 on a new 2k8 R2 server, can this be done? (I'm assuming get 5 up and...

Forum: BES Admin Corner

04-01-2013, 04:16 PM

Replies: 1

Reactivation with same email - wiped device

Views: 1,594

Posted By alceryes

Reactivation with same email - wiped device

We've performed a reactivation (same user) before without wiping. For some reason, it wiped the device this time. I'm going through the magt logs trying to find out what happened. Would anyone have...

Forum: BES Admin Corner

08-15-2012, 05:02 PM

Replies: 6

Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

Views: 2,206

Posted By alceryes

Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

The problem is that the message didn't originate from the BlackBerry so I don't have anything to go by. There's a 'New Message in SentItems' event in the logs but I don't see any correlation with any...

Forum: BES Admin Corner

08-15-2012, 03:54 PM

Replies: 6

Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

Views: 2,206

Posted By alceryes

Re: Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

using cached mode in outlook?
Cached mode is on - (email definitely hit exchange server at the time it was sent)

What version outlook?
Outlook 2010

What PC OS?
Windows 7

What version BES,...

Forum: BES Admin Corner

08-15-2012, 01:14 PM

Replies: 6

Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

Views: 2,206

Posted By alceryes

Email sent from Outlook not appearing as 'sent' on BB until 13 hours later

I'm trying to diagnose an issue with an email that a CEO sent from Outlook. The issue is that the email did not appear as 'sent' on his BB until 13 hours later. Naturally, the email was super...

Forum: BES Admin Corner

08-15-2012, 12:55 PM

Replies: 3

BES Express 5.0.3 and Exchange 2007

Views: 1,690

Posted By alceryes

Re: BES Express 5.0.3 and Exchange 2007

Perfect, thx knotty!

Forum: BES Admin Corner

08-15-2012, 12:46 PM

Replies: 3

BES Express 5.0.3 and Exchange 2007

Views: 1,690

Posted By alceryes

BES Express 5.0.3 and Exchange 2007

Do I NEED a cdo.dll file on my Exchange 2007 box if I am using BES Express 5.0.3 (on a different server)?
I have MAPI32.dll and it is the same file version as is on the BES server. I currently DO...

Forum: BES Admin Corner

08-02-2012, 11:05 AM

Replies: 2

BES and domain name/exchange migration

Views: 2,125

Posted By alceryes

Re: BES and domain name/exchange migration

Okay, I THINK we figured it out. The activation hash seems to be sent from RIM. So it has to go to a valid external email address. It performs an MX lookup (of sorts).

Forum: BES Admin Corner

08-02-2012, 10:37 AM

Replies: 2

BES and domain name/exchange migration

Views: 2,125

Posted By alceryes

BES and domain name/exchange migration

In short, if I try to activate a BB with john@XYZ.com how does RIM match up that email address with the correct BES server? What if there's some malicious BES admins out there and there's several BES...

Forum: BES Admin Corner

01-19-2012, 03:02 PM

Replies: 5

BES migration 4.1 to 5.0.3

Views: 2,807

Posted By alceryes

Re: BES migration 4.1 to 5.0.3

Thanks knottyrope, was reading that post (and some of the links) earlier today. My main question is - Can I have two BES servers pointing to the same Exchange 2007 server? There is currently an...

Forum: BES Admin Corner

01-19-2012, 02:04 PM

Replies: 5

BES migration 4.1 to 5.0.3

Views: 2,807

Posted By alceryes

BES migration 4.1 to 5.0.3

I'm working on a migration from BES 4.1 Professional to BES Express 5.0.3. I'm ready to install BES Express on the new server. I just want to make sure there aren't any gottcha's that I may be...

Forum: BES Admin Corner

11-07-2011, 11:29 AM

Replies: 3

RIM Issue: SRP disconnected

Views: 1,410

Posted By alceryes

Re: RIM Issue: SRP disconnected

Chicago and Florida as well. tracert dies in Dallas.

Forum: BES Admin Corner

06-01-2011, 12:40 PM

Replies: 1

Express 5.0.3 in exchange 2010 hosted

Views: 1,147

Posted By alceryes

Express 5.0.3 in exchange 2010 hosted

We are installing a new hosted environment to host several clients on one exchange and one BES server. I am checking out several links about building it out but the one thing I can't find is what OU...

Forum: BES Admin Corner

04-12-2011, 09:35 AM

Replies: 2

Need to scour logs - what to look for???

Views: 1,354

Posted By alceryes

Need to scour logs - what to look for???

I've got a situation where a particular user has 'possibly' deleted some calendar appts on his BlackBerry.
His BlackBerry calendar reconciles both ways with his Outlook calendar which is also shared...

Forum: BES Admin Corner

01-25-2011, 04:22 PM

Replies: 2

activating blackberry with alternate email address

Views: 2,162

Posted By alceryes

activating blackberry with alternate email address

BES express 5.0.2
Backstory: We are taking over the IT for a company. I have setup an exchange 2010 server and BlackBerry server on the domain (they are currently using hosted services). We can't...

Forum: General BlackBerry Discussion

04-27-2009, 09:41 AM

Replies: 0

missing document on bold (only available in preview)

Views: 580

Posted By alceryes

missing document on bold (only available in preview)

I've got a word document on a Bold that I can view but cannot download or save (need to forward/save it). It's got an 'X' on the email showing that it isn't available but the preview looks intact. Is...

Forum: BES Admin Corner

01-12-2009, 03:36 PM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

Will EA erase all personal (gmail, hotmail,...

Will EA erase all personal (gmail, hotmail, bberry, etc...) accounts as well?
Also, does the generic backup, backup personal account messages too?

Forum: BES Admin Corner

01-09-2009, 01:58 PM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

Won't activating it remove any old messages?

Won't activating it remove any old messages?

Forum: BES Admin Corner

01-09-2009, 10:53 AM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

That won't work. A restore wips out previous data.

That won't work. A restore wips out previous data.

Forum: BES Admin Corner

01-09-2009, 10:51 AM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

I guess Contacts and old emails can be done the...

I guess Contacts and old emails can be done the same way...?

Forum: BES Admin Corner

01-09-2009, 10:26 AM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

Yes, he does.

Yes, he does.

Forum: BES Admin Corner

01-09-2009, 08:38 AM

Replies: 12

Starting enterprise email while keeping email from old firm

Views: 893

Posted By alceryes

Starting enterprise email while keeping email from old firm

I trying to figure out the best way to complete this setup. We have a user that has email and contacts from his old firm on his BB that he doesn't want to loose. He wan't us to get it sync'd with...

Forum: General BlackBerry Discussion

01-09-2009, 08:36 AM

Replies: 1

Starting enterprise email while keeping email from old firm

Views: 618

Posted By alceryes

Forum: General 8100 Series Discussion - Pearl

12-25-2008, 10:10 AM

Replies: 2

Smart type gone wild and OS upgrade question

Views: 996

Posted By alceryes

Do you know if I can use the color pearl and soft...

Do you know if I can use the color pearl and soft reset programs with the 4.5 OS? What's the resolution of the video camera function?

Forum: General 8100 Series Discussion - Pearl

12-18-2008, 09:02 AM

Replies: 2

Smart type gone wild and OS upgrade question

Views: 996

Posted By alceryes

Smart type gone wild and OS upgrade question

For some reason, all of a sudden, about 2 weeks ago, the smart type on my Pearl totally went down the crapper. It get's sooooo many words wrong that it used to get right every time. Is there any way...

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