[usedtobeatreo]

Hi Everyone,
I am new to the BB community as a BPS admin. I was wondering if anyone can suggest their approach to best practices when an end user loses their phone? I have noticed lock device and erase handheld, but what happens if the phone is off? How long are those commands sent to the device? Do you get any sort of confirmation in BPS that the phone was sucessfully locked and or erased? More importantly, what if the end user is DEMANDING a new phone? So you erase them from the server and re-add them as a new user. Will those erase and lock commands still make it to the old device? Or once you delete the user are those commands send to the device gone as well?

Any help on what i should do in case this happens and what you have found works the best would be greatly appreciated.

Thanks.