Since this user was a Razr user before and likely never had his contacts in Exchange I doubt that they ever synced from the BB to the BES... from what I know the provider manually transferred the address book from the Razr to the BB and I don't know if that's possible again since I do not know where the Razr is. I would definitely want to make sure that the Address Book is backed up; looks like I'll have to install the Desktop Manager?
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