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JackJerry · 07-13-2009, 08:35 PM

I am experiencing the SAME EXACT issues as Sean...

After sitting outside the Verizon store for over an hour to be the first one in line before they opened Sunday, my anticipation quickly turned into dissapointment. Dont get me wrong I love the look, feel, camera, and global capablity, but lets be serious this is a phone and the quality sucks (for lack of better words).

I called Verizon and sat on the phone with tech support while they trouble-shooted every possible thing they could. They opened a trouble ticket for me and told me to wait 5 days for a responce (normally 24 hours but supposedly they are backed up). I tried to exchange the phone today but non were available. I tried a test call on the demo phone in the store and it had the same problem so it leads me to believe that a swap is not going to do any good. I am going to give it a couple more days but I think I might just have to return it and go back to my 8330.

07-13-2009, 08:35 PM	#21
JackJerry New Member Join Date: Jul 2009 Model: 9630 PIN: N/A Carrier: Verizon Posts: 1	Please Login to Remove! I am experiencing the SAME EXACT issues as Sean... After sitting outside the Verizon store for over an hour to be the first one in line before they opened Sunday, my anticipation quickly turned into dissapointment. Dont get me wrong I love the look, feel, camera, and global capablity, but lets be serious this is a phone and the quality sucks (for lack of better words). I called Verizon and sat on the phone with tech support while they trouble-shooted every possible thing they could. They opened a trouble ticket for me and told me to wait 5 days for a responce (normally 24 hours but supposedly they are backed up). I tried to exchange the phone today but non were available. I tried a test call on the demo phone in the store and it had the same problem so it leads me to believe that a swap is not going to do any good. I am going to give it a couple more days but I think I might just have to return it and go back to my 8330.
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