[MizLiz]

You guys are great. I didn't know about holding the menu key down and getting the app chooser. For those who might be unhappy with Verizon, I had used most of the other wireless carriers at one time or another, and really -- Verizon is the best. Even Consumer Reports says so. As far as individual stores, I agree with other posters who said do NOT go to a kiosk where they sell everything...go to a regular Verizon store, and if you don't like the employees, find another. The store I go to is fantastic...sure, you have to wait just like everyplace else (pack a lunch) but they have always been super nice to me. Tour #2 works great, and with everybodys' hints in this forum, it's going to work even better.

PS: The CD that comes with the phone does NOT work. I have both XP and Vista computers--zilch. Download from the website.