My 2 cents
From doing my tips and from teaching some classes, don't underestimate how stymied people can get when the document doesn't deal with their particular handheld. My guess is start small with a simplistic explantion. The other thing is that a single download area would be very useful to stop some of these questions all the time . Good luck and I won't say good idea even though I am thinking it and just said said it, oops.
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