This is exactly what happens when:
- You have no idea what you are doing,
- You jump in to an upgrade before researching what might go wrong, and
- You come to the incorrect conclusion that because you had issues, everyone must have had (or is going to have) issues, and those issues are directly related to RIM's supposed incompetence.
I'm not entirely sure how this is either RIM's or Verizon's fault. Sounds like someone other than RIM put the cart before the horse, if you ask me. Good luck getting it sorted out.