BlackBerry Forums Support Community - View Single Post - OPINION: Technical Support Services (TSupport) Worth it?

jrbes · 01-10-2006, 09:59 AM

Currently Tx4, when we call in we have a DART member that takes our calls (supposed to be the better techs that they have). We are a large company and I can say that having this level of support has been very helpful at times, CYA is a big part of it!!

One of the best parts of it is having bi-weekly support calls with our Support Account Manager to cover open cases (from a named caller list), issues that we have had come up and not been handled, updates on most all RIM happenings, and yearly on-site visits (RIM to our office with a review of our system and a path to greener pastures!).

01-10-2006, 09:59 AM	#16
jrbes Thumbs Must Hurt Join Date: Jun 2005 Location: Here Model: 8700 Carrier: Cingular Posts: 161	Currently Tx4, when we call in we have a DART member that takes our calls (supposed to be the better techs that they have). We are a large company and I can say that having this level of support has been very helpful at times, CYA is a big part of it!! One of the best parts of it is having bi-weekly support calls with our Support Account Manager to cover open cases (from a named caller list), issues that we have had come up and not been handled, updates on most all RIM happenings, and yearly on-site visits (RIM to our office with a review of our system and a path to greener pastures!). __________________ Policies get in the way of fun.
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