[msiddiqui]

Yes check if you are on BES, check in enterprise activation to see if anything activated there, if yes please respond to solve accordingly...
Also if nothing is in the EA then you could be on BIS, now call ur service provider's tech depart, and ask them to delete the BIS profile, and have them to create one for u, keep the phone turned OFF....turn it ON and go into email settings and accept the terms, and check, also check if u have desktop [CMIME] in Service books if u see it delete it...

last note: double check the firewall in incomming msgs, and remove all sync applications prior to this cheking...

when u reply please be clear and concise...

regards.