[juwaack68]

I've run into this same thing when I was running BES 4.1.6. Try this:

- Log into the BES with the service account (i.e., svc-besadmin)
- Open the Manager and click on the user to highlight their name
- In the bottom pane, expand Service Access, then click on 'Choose folders for redirection'

Are both the Inbox and Sent items checked for the user? The folders should be all greyed out with 'Redirect Inbox* Only' as the selected option, but still have check marks for Inbox and Sent Items.

If not you can check the Inbox and that should fix the issue, BUT it's a bug that needs a service pack or maint release to fix permanently. I'll see if I can dig up the KB article.