Quote:
Originally Posted by stevetaz
Cooper, I am not sure I understand the process. They take you through some troubleshooting and then you have to call another department to get a replacement?
That doesn't seem very customer friendly to me. I would hope that if they are authorizing a replacement they would at least connect you to the proper party if they can't just initiate the return and replacement.
It would seem they have to speak with you to do a return? No email replacement?
Am I missing something?
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You are not missing anything here.
I got through to e-mail support. They gave me the standard troubleshooting.. "let's try one last thing" aka the "de-brick"
I replied saying, yeah tried that, and it is still wonky.
I was then given a reference code and told to call a phone number and use that, then they would issue an RMA for me.
Not sure why they don't let you go completely through e-mail but that's how it was.
One thing though, when my ticket was open I'd get a reminder every few days saying "you have an open ticket, if you still need assistance please reply, if not we're closing it out an X date"