[NELVON]

One of our users has stopped receiving mail from exchange.
She gave the phone to one of her grandkids and thinks they may have 'messed' it up!
Her account is still active in the BES manager according to the 'Last Contact' time.

There is no company mail icon (only yahoo)on the BB Curve 9300 and in Advanced Options => Enterprise Activation, there are no details (e-mail address etc).

It has been over a long time since I have added anyone onto to the BES server (or needed to do anything with it!). So I thought I should set an Activation Password again and re-enter her e-mail address and password and choose Activate.

Nothing - tries to connect for a few minutes and then says it cannot contact the Enterprise server.

I have tried this over the 3G network, through the company wireless network, USB into the server and USB into BB manager on her desktop - still no connection.

Would it be easier deleting her account in BES then recreating and attaching the BB to BES through USB as if she were a new user?

Thanks for your time

Neil