[TBone2k]

We are using BESX 5.0.3. We have purchased a number of new phones recently and had trouble activating a few of them. They are all Bold Touch phones. The issue seems to be using a SIM card from an old phone (not a BB). Brand new phones with brand new SIM cards work every time. Every phone where we tried to use an existing SIM card from an older phone won't activate on BES. The text and phone parts work fine. Specifically, the activation message from the server gets stuck in the user's mailbox and is never recognized by BES.

Our carrier (Bell) says that its nothing to do with them since they see the correct data going through their network.

Our Bell sales rep said she heard of something like this happening a few weeks ago, so maybe we are not the only ones who have come across this. Has anyone else seen anything like this?

Thanks!