BlackBerry Forums Support Community - View Single Post - Knowledge Sharing - Email may display embedded images from a previously viewed email

noname · 07-20-2012, 08:46 AM

Folks, this happens many times in my environment already and my VIPs were whining like babies. Found out recently that it is a known device issue, and not the BES server's fault.

Article Title: Email messages may display embedded images from a previously viewed email
Article Number: KB26105
Link: KB26105-Email messages may display embedded images from a previously viewed email

Check it out, it may save your breath explaining to the VIP idiots...

Resolution
This issue has been resolved in BlackBerry Device Software 7.0.0.438 Bundle 1946 or newer.

If users are not able to switch devices at the soonest, try the Workaround 1 in the KB article. Workaround 2 completely shut off automatic downloading of images and this will make your VIP babies whine again. This is best to leave this setting alone.

Workaround 1
In order to work around this issue, please perform a Get Plain Text on the email message then followed by Open attachment to open all attachments in the message.
Note: Images would then be displayed properly or as in the mail client.

Workaround 2
Turn off automatic downloading of inline images on the BlackBerry Enterprise Server and retrieve each image manually.

Complete the following steps:

1. BlackBerry Solution topology > BlackBerry Domain > Component view> Email > Select the server name >Messaging tab.
2. Select Edit Instance at the bottom of the screen.
3. Find the option under Messaging Options field Automatic downloading of inline images turned on, and select False.

07-20-2012, 08:46 AM	#1
noname BlackBerry Extraordinaire Join Date: Sep 2005 Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore. Model: Z10 OS: 10.0.0 PIN: NUKE(PAP) Carrier: Singtel Posts: 1,504	Knowledge Sharing - Email may display embedded images from a previously viewed email Please Login to Remove! Folks, this happens many times in my environment already and my VIPs were whining like babies. Found out recently that it is a known device issue, and not the BES server's fault. Article Title: Email messages may display embedded images from a previously viewed email Article Number: KB26105 Link: KB26105-Email messages may display embedded images from a previously viewed email Check it out, it may save your breath explaining to the VIP idiots... Resolution This issue has been resolved in BlackBerry Device Software 7.0.0.438 Bundle 1946 or newer. If users are not able to switch devices at the soonest, try the Workaround 1 in the KB article. Workaround 2 completely shut off automatic downloading of images and this will make your VIP babies whine again. This is best to leave this setting alone. Workaround 1 In order to work around this issue, please perform a Get Plain Text on the email message then followed by Open attachment to open all attachments in the message. Note: Images would then be displayed properly or as in the mail client. Workaround 2 Turn off automatic downloading of inline images on the BlackBerry Enterprise Server and retrieve each image manually. Complete the following steps: 1. BlackBerry Solution topology > BlackBerry Domain > Component view> Email > Select the server name >Messaging tab. 2. Select Edit Instance at the bottom of the screen. 3. Find the option under Messaging Options field Automatic downloading of inline images turned on, and select False. __________________ Native but 4th class citizen of a nation governed by idiots who import congestions & contention. Last edited by noname; 07-20-2012 at 08:58 AM..
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