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Pitz · 06-05-2013, 03:53 AM

Hi,

We have first Q10 in our company and first problem. On the initial screen it connect to T-Mobile network, but can't establish Internet Connection. To go through initialization I have to connect to Wi-Fi. When it's connected to Wi-Fi everything is OK. When I switch off Wi-Fi I can only make calls and send SMS.
BlackBerry service is active on this SIM (I check it on other, older devices and even made Enerprise Activation). T-Mobile support says that this device isn't even try log to BlackBerry APN. They can't help me because they don't have any instruction to this model yet - please contact manufacturer

Wiped twice - doesn't help. I suppose it can try to use standard Internet APN, which is not active on this SIM. Any other ideas?

Thanks.

06-05-2013, 03:53 AM	#1
Pitz New Member Join Date: Feb 2011 Model: 9700 PIN: N/A Carrier: ERA Posts: 3	Q10 is unable to connect Please Login to Remove! Hi, We have first Q10 in our company and first problem. On the initial screen it connect to T-Mobile network, but can't establish Internet Connection. To go through initialization I have to connect to Wi-Fi. When it's connected to Wi-Fi everything is OK. When I switch off Wi-Fi I can only make calls and send SMS. BlackBerry service is active on this SIM (I check it on other, older devices and even made Enerprise Activation). T-Mobile support says that this device isn't even try log to BlackBerry APN. They can't help me because they don't have any instruction to this model yet - please contact manufacturer Wiped twice - doesn't help. I suppose it can try to use standard Internet APN, which is not active on this SIM. Any other ideas? Thanks.
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