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phalpern · 12-20-2006, 10:39 AM

We have 1200 BBs at our firm and I have one user with a problem we have never encountered before.

We just upgraded our BES server to 4.1 and this user can send/receive messages fine, seems to have all the new features, but when he receives a message, clicks Reply and types in his text, then clicks the trackwheel again, there is no Send option listed.

He can successfully compose and send new messages and can forward messages successfully with the Send option, just cannot reply.

He is out of town now and this is a HUGE time and frustration problem for him (and, by definition, for me).

Anyone seen this before? Searches with RIM and on other sites prove fruitless. And, before you ask, I am in a branch office and not on the RIM support call list, and I would like to solve this without corporate office getting involved.

Thanks!

Paul

12-20-2006, 10:39 AM	#1
phalpern Knows Where the Search Button Is Join Date: Sep 2004 Location: Los Angeles Model: 8700g Carrier: t-mobile Posts: 29	No "Send" option when replying Please Login to Remove! We have 1200 BBs at our firm and I have one user with a problem we have never encountered before. We just upgraded our BES server to 4.1 and this user can send/receive messages fine, seems to have all the new features, but when he receives a message, clicks Reply and types in his text, then clicks the trackwheel again, there is no Send option listed. He can successfully compose and send new messages and can forward messages successfully with the Send option, just cannot reply. He is out of town now and this is a HUGE time and frustration problem for him (and, by definition, for me). Anyone seen this before? Searches with RIM and on other sites prove fruitless. And, before you ask, I am in a branch office and not on the RIM support call list, and I would like to solve this without corporate office getting involved. Thanks! Paul
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