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manmtn99 · 05-07-2007, 07:18 PM

Hi,
We had some network infrastructure issues caused by one of our AD controllers failing, affecting DNS. This has been resolved and all systems are now working fine once we updated their DNS settings and flushed services etc. Unfrotunately, our BES server seems to have a problem connecting to the Exchange 2003 environment. During startup, I see the following message in the log: "Agent 1 failed to initialize within 30 seconds" same for agent 2. After ten attempts, it stops and issues a message saying it won't try again for 24 hours.

When I go into the Blackberry Server Configuration and click on the Edit MAPI Profile button, I get the following "The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly".

I have checked the MAPI and it all seems fine, even so far as sending a test email from the BES manager to a test user. However, we can't seem to get any communication out to the devices. Have checked comms and can get to the Blackberry router all ok.

Anybody got any thoughts or hints? Running BES 4.1.0.40 with Exchange tools installaed.

05-07-2007, 07:18 PM	#1
manmtn99 New Member Join Date: Nov 2006 Model: 8707v Carrier: Vodafone Posts: 4	MAPI Not Initializing Please Login to Remove! Hi, We had some network infrastructure issues caused by one of our AD controllers failing, affecting DNS. This has been resolved and all systems are now working fine once we updated their DNS settings and flushed services etc. Unfrotunately, our BES server seems to have a problem connecting to the Exchange 2003 environment. During startup, I see the following message in the log: "Agent 1 failed to initialize within 30 seconds" same for agent 2. After ten attempts, it stops and issues a message saying it won't try again for 24 hours. When I go into the Blackberry Server Configuration and click on the Edit MAPI Profile button, I get the following "The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly". I have checked the MAPI and it all seems fine, even so far as sending a test email from the BES manager to a test user. However, we can't seem to get any communication out to the devices. Have checked comms and can get to the Blackberry router all ok. Anybody got any thoughts or hints? Running BES 4.1.0.40 with Exchange tools installaed.
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