Sometimes you have to have them do the OTA over again until it's finally though. Basically if it doesn't work within a few hours, I don't think it'll work at all. After about 4 hours or so, I ask the users to pop out the battery and put it back in, if it doesn't show up, we just call their level 2 guys to send it again. Usually when it works, it's pretty immediately, but of course they keep giving you the jazz on how this takes a few hours, so no problem, just keep opening up at ticket and tell them to send the Over the Air Activation. Only a few minutes of our times because we've got it down to an exact script of what we tell the people on the other end, eventually it worked
