These forums have been great. Ever since I bought myself a blackberry, I've been trolling them. Now that I work in a helpdesk for BES hosting, I decided to register and ask a question
We have a user that is trying to view attachments. Whenever she opens an email and tries to view it, she gets an error "could not retrieve more" and then there is a red X next to her email.
We have tried to reload the attachement service via the app loader and we wiped the handheld and loaded 4.0 back up and activated on the BES server....same problem.
We thought it might of been a policy but no other users are having this problem.
On a side note, I did try to use the search, so if this has been answered, sowwy!