gave up
For what it's worth, I gave up on the 8820. I traded it in for an AT&T Tilt today after failing to connect to four separate wifi networks with the 8820 (home w/WEP, starbucks tmo/open, work w/WPA-enterprise, work guest network w/WPA-personal). I got the Tilt and was immediately able to connect to my home network without issue.
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