[netbones]

We have a user who is using Vodafone as his provider, and we cannot activate the device on our BES server. He has blackberry service, and at one time he was able to activate. We've since completely wiped the device, upgraded to the latest firmware from the Nokia site, made sure he was deleted from the bes server, even rebooted the server for good measure.

The symptom is simple - once he initiates the activiation process, it just sits there. My bes server never sees his pin or any connection information.

He did receive an email from the blackbery network servers stating :

"This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.", with the attachment of "ETP.DAT".

So, it seems to me blackberry's network sees his attempt but am I correct in assuming that they are not passing the connection to us for some reason? This is driving us nuts!

Jim