Jibi,
I'm primarily the only one who orders & activates the devices as well as monitoring the BES as best as I can. I try to do the proactive approach on the 83XX, 81XX and the 88XX models and the 8700s are left on their own. Occasionally when I have a telecom person at another site activate a device for me I try to explain how to delete the languages, but it seems to not ever be implemented correctly.
I agree with BBAdmin, whether you do it proactively or retroactively, you're still going to be dealing with the same amount of time. It is always nice to deal with things proactively rather than have to clean up issues as they come up!
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