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Old 10-12-2015, 01:17 PM   #1
thechair
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Join Date: Oct 2015
Model: Q10
PIN: N/A
Carrier: 02
Posts: 3
Unhappy Format intervention on Blackberry Q10

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Aft all

I have a problem whist trying to compose emails, which occured once previously, but was resolved when an automatic system update arrived, but has now reoccurred.
Basically when i enter Gmail to compose my email the format option occurs automatically and a grey screen covers the email. There is an up arrow and a down arrow which allows the screen to be moved aside, but whilst it is in place, any effort at typing just draws on the prospective mail or enters hieroglyphics.
Additionally when the grey screen is aside, some typing is possible but some of the options do not work properly eg full stop, and double spacing occurs etc
The format pen knib symbol remains in place at the foot of the screen.
It appears that the situation came about after I accidentally double clicked the down arrow to start a new paragraph.
I would like to know how this can be resolved back to normal operation if anyone can help please?
I have been unable to find any reference to a format problem anywhere on the net, or how to resolve it.

Rgds Rich
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