[aiharkness]

I don't know anything about it, but here are some ideas:

You say online? Where? BlackBerry World? Amazon App Store? These are your best options, and really the only two options I would use.

There are other app stores for Android apps that can be accessed and used by a BlackBerry user. If that is what you are doing, make sure you are following directions provided by the app store. However, for a banking app I would be very cautious. As I say, it wouldn't be my choice.

If you see some people on the forums saying they are running the app, ask where they got it. Ask what version OS they are running, and what version app, and compare to yourself. Compare any error messages you are getting, and see if anyone else reported the error and if anyone provided a solution.

Check the HSBC FAQ. See if HSBC addresses the error you are getting.

Good luck. Best I got.