If it turns out to be an App causing the issue, you can't really blame the OS. And an OS can not be expected to fix 3rd party apps.
I'd check the app switcher first to see what apps are running and start with those. Hold down the menu key to get to the app switcher
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8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.
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