BlackBerry Forums Support Community - View Single Post - phone won't charge, battery symbol with red cross

cazzawee · 06-20-2012, 01:27 PM

so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?

06-20-2012, 01:27 PM	#1
cazzawee New Member Join Date: Jun 2012 Model: 9800 PIN: N/A Carrier: orange Posts: 3	phone won't charge, battery symbol with red cross Please Login to Remove! so today I bought a Blackberry Torch 9800. when I plug it in to charge, the normal battery symbol with the lightening bolt through it appears, but disappears 10 seconds later and an empty battery with a red cross through it appears. This is a BRAND NEW PHONE, never once been turned on, and it is refusing to charge. What the hell is wrong with it and is there any way to fix it without having to go back to the shop?
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