I believe I've been experiencing the same problem with the phone speakers as you have; I've been getting little or no sound at times coming from the 2 phone speakers on the bold, the volume controls do not affect this at all.
I've discovered upon further inspection after opening the back lid of the bold, that it may be a loose part; when i depress the panel where the camera flash LED is, the sound returns, possibly to it's loudest (it becomes very loud and clear!) but then it will often return to the quiet state after moving around a bit or being in the pocket...
so with that I think I have identified the problem itself, however, I don't know how to find a permanent solution to it, I've just resorted to just trying to press the LED panel at the back whenever I find it gets too quiet...perhaps this is a design fault?
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