[7100simpleisbetter]

T-support claims that they do not author the ITPolicy-English....exe file and cannot provide it. They also said that the only wat to remove an IT Policy from a BlackBerry is to connect it to another BES with a default policy. Something is wrong when a consumer cannot leave a company, own a handheld and cannot restore it to factory default as if it was out of the box!!!!!! Any help would be provided. I am on the phone with T-Mobile with a support guy that is ready to fight for a better answer. Will post if I hear anything different!!!

Update: T-Mobile support got the same answer and said he was willing to swap out my unit and send me a new one but I am hesitant only because it will be refurbished and also have heard many others with various problems and needing to replace units 1-5 times and other than the policy mine works great. There has got to be a better answer!!!