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jsconyers · 10-15-2008, 07:23 PM

DM will ALWAYS prompt for a password if one is set on the device.

You only have 10 attempts before the device wipes itself, normally on the device if you enter the password incorrect 5 times it will ask you to type blackberry. I believe it does this again at the 8th attempt and on the 10th attempt it will warn you that this is your last attempt. I am not sure if this is the case on DM or not.

The EA password most likely expired. They expire after a set amount of time and that time could vary depending on what the BES admin decided.

Your wife will need to contact her BES admin and get another EA password.

10-15-2008, 07:23 PM	#4
jsconyers New Member Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint Posts: 15,104	DM will ALWAYS prompt for a password if one is set on the device. You only have 10 attempts before the device wipes itself, normally on the device if you enter the password incorrect 5 times it will ask you to type blackberry. I believe it does this again at the 8th attempt and on the 10th attempt it will warn you that this is your last attempt. I am not sure if this is the case on DM or not. The EA password most likely expired. They expire after a set amount of time and that time could vary depending on what the BES admin decided. Your wife will need to contact her BES admin and get another EA password.
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