[ZombieBerry]

Seems the issue sometimes occurs when a device switch is performed, as some of the information being passed to the new OS brings a certain level of corruption.

You must wipe the phone, and then re-install the OS, then associate your unit with your BBID (Via App World), then you may use the DM to restore contacts and such (even better would be to back up old unit with Berry Protect and then back up contacts (except for BBM)) and everything on your new unit, just be sure that when you first associate your handset, that you use the same account that you used for Protect and App World.