[pAno]

Not sure if this is the best place/if there's anywhere to ask about BES Express anymore but our BES users have stopped being able to send emails to external or internal recipients. I've checked permissions/updated MAPI/recreated the accounts on BES/wiped phones/made sure that sends as works for that BES Admin/run IEMSTest/recreated the MAPI profile/restarted all the services/set-up the user to run in its own static mailbox agent but the users are still not able to send emails from their phones.

The errors is always pretty much the same/not sure if someone here can advise:
[40700] (12/14 17:24:14.087):{0x3D28} {<sender>} Receiving packet from device, size=138, TransactionId=133779, Tag=9286, content type=CMIME, cmd=0x3
[30112] (12/14 17:24:14.088):{0x3D28} {<sender>} Receiving message from device, RefId=5036737, Tag=9286, TransactionId=133779, Date=14/12/2015 17:24:17
[30447] (12/14 17:24:14.211):{0x3D28} No EntryID found for =SMTP:<recipient>
[20482] (12/14 17:24:14.211):{0x3D28} ResolveNamesMAPI ResolveName(1) succeeded, but list does not contain EntryID for all items
[30147] (12/14 17:24:14.211):{0x3D28} {<sender>} MAPIMailbox::Send(ppMAPIMessage) Cleanup - HrGetOneProp (0x8004010f) failed
[30549] (12/14 17:24:14.211):{0x3D28} {<sender>} Send() failed: ERR_BAD_RECIP, RefId=5036737, Tag=9286
[40277] (12/14 17:24:14.211):{0x3D28} {<sender>} Sending message error to device for message 5036737
[40583] (12/14 17:24:14.212):{0x3D28} {<sender>} Sending packet to device, Size=45, Tag=72965,