I'll use this tool long after the DST fiasco is over and done (and go straight to Boxtone for the full product should I determine a need for it). I can fire this thing open and get a pretty decent gob of info (and a darn nice picture) for each BB user without having to RDP to the BES and open HHCM.
BoxTone provided a free tool and made it pretty clear that it was unsupported yet a dude shows up to answer questions, provide an FAQ and evidently eat a firehose full of crap; its free, you aren't obligated to use download it or use it.
Yes RIM produced a half-baked tool to check your patch progress so Boxtone, being a smart group of cats, sees an opportunity to give a tool to the community while at the same time getting some pretty valuable product face time with IT influencers, BES Admins, CIO, IT managers etc etc. No flies on these guys ;+)
\Rant
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