Re: Unable to install BB Link in Windows 7
My guess is you have something else going on with another application interfering with the app.
Try connecting with a cable to the phone and do a power off or battery pull still connected and see if it shows up once it is fully powered. Log into the phone if you have a password first.
You can also try a different USB port on your computer if available.
I have never had good luck with WIFI.
Z10 on BES
Z10 on BIS