I work for an att dealer and we just got an e-mail addressing this problem
Issue: Customer with Bold, and now other devices are getting "SIM NOT PROVISIONED" or "SIM NOT ALLOWED" or SOS ONLY
Status: The issue is currently under investigation. A priority one call has been in effect for the past 24 hours and will continue until the issue is resolved.
Action: DO NOT process equipment exchanges for customers with these symptoms if at all possible. The device in most cases is not defective.
For new activations, set customers expectation that we are currently experiencing a temporary issue and that there phone may experience the above problem. The customer can try to soft reset a smart phone by removing the battery while the device is on then reassembling and powering on the device. Sometimes this will restore the service even if only temporarily. This is not recommended for all other devices as it may damage the equipment.
For existing customers, set customers expectation that we are experiencing a temporary issue and follow the same process above.
Hope this helps
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