[Gingging]

Hello new member here, apologies if this is in the wrong section.
I wonder if anyone can help me with a blackberry desktop software problem.

Recently my blackberry q5 decided to stop connecting to my PC.
I tried a few things and the online advice was to try uninstalling the software and to try reinstalling it again.

I did this however I am now getting an error message and the PC won't download the software at all.

I do everything correctly as instructed on the screen it downloads up to 100% and then gives me an error message of "sorry blackberry software exe could not be downloaded.
I've tried 3 times, rebooted ,PC , nothing works.

If anyone can help I'd be most grateful.
Polly