[Grainone]

I have done close to 200 enterprise activations so far. "Sally", "Jerry", "Jimmy" & "Rachel's" (and so forth), their activations went fine...However something is preventing "Fred" from completing the enterprise activation. I wait several minutes and I get an error message on the Blackberry that the "server is not responding". I've tried to activate "Fred" on several different blackberries. (Brand new devices fresh out of the box). What could be wrong with "Fred's" e-mail address? I reset his password on the Exchange server. I added and removed him from the BES...I'm at a loss...I don't know what to tell "Fred"...besides, "Sorry, I can't get a Blackberry activated with your particular e-mail account".