This is the information I got from T-Mobile Site on unlocking my phone. I have sent and e-mail saying I am going to be in London for 3 months with my job and need a unlock code so I can use pre-paid service there. I will let you know what the responce is.
SIM Card Unlock Code FAQs
What is a SIM card unlock code? ›
How long does it take to obtain the SIM card unlock code? ›
What are the qualifications to be granted my SIM card unlock code? ›
How do I obtain a SIM card unlock code? ›
I have a phone from another carrier that I would like to use with my T-Mobile service, how do I obtain the unlock code? ›
Are there any T-Mobile handsets that cannot be unlocked? ›
I am a T-Mobile® To Go(SM) customer and would like to have my phone unlocked; what are the guidelines that I need to follow so I can do this? ›
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What is a SIM card unlock code?
A SIM card unlock code is a unique number that is specific to each phone, which allows phones to be unlocked in order to use any carrier’s SIM card.
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How long does it take to obtain the SIM card unlock code?
In most cases, a SIM card unlock request can be completed within 24-48 hours after submission to T-Mobile. There are instances that it may take up to seven business days for the unlock code to be obtained from the manufacturer. In these specific cases, T-Mobile does not have a way to escalate the issue.
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What are the qualifications to be granted my SIM card unlock code?
To obtain the SIM card unlock code for your phone, refer to the following list of qualifications:
T-Mobile can provide SIM card unlock codes only for phones sold by T-Mobile USA, with the exception of Sidekick® devices. T-Mobile can obtain SIM card unlock codes for companies acquired by T-Mobile USA, Inc. (VoiceStream®, Aerial, Omnipoint, SOL, Digiph, PCS One, and Powertel).
SIM card unlock codes will only be provided after your account has been active for 90 days. Only one unlock code may be provided per customer every 90 days.
No SIM card unlock codes will be provided within the 14-Day Buyer's Remorse period. Customers who purchase phones in California or via Amazon.com are granted a 30-Day Buyer's Remorse period.
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How would I obtain a SIM card unlock code?
You can request a SIM card unlock code by sending an e-mail. Your request will be reviewed for compliance with the SIM card unlock requirements. Approved requests will receive an e-mail the unlock code and step by step instructions on how to unlock your phone.
NOTE: In addition to filling in the required details for the e-mail, the body of the e-mail will also need to include the IMEI (equipment identity number) for your phone. To obtain this number, dial *#06# and then press Send. The number will display on your phone.
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I have a phone from another carrier that I would like to use with my T-Mobile service, how do I obtain the unlock code?
If you have a handset from another carrier that you would like to use with T-Mobile, you will need to contact your previous carrier and receive the code prior to being able to use a T-Mobile SIM card.
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Are there any T-Mobile phones that cannot be unlocked?
Currently, all T-Mobile Sidekick® phones and the T-Mobile To Go Nokia 2610P are unable to be unlocked.
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I am a T-Mobile To Go customer and would like to have my phone unlocked; what are the guidelines that I need to follow so I can do this?
To obtain the SIM unlock code for your T-Mobile To Go phone, you will need the following:
A T-Mobile phone number
A valid contact name and e-mail address
The account must be active for 90 days and a prepaid refill purchased within the last 30 days
If you meet all these requirements, then you can submit an e-mail to request the SIM card unlock code for your phone.
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