Much obliged, stuwhite ...and sure enough I can see in event viewer:
(TIME)-followed my description
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(2100)-{username} Old OTAKEYGEN packet is cancelled, Tag=4592359
(2108)-{username} Old OTAKEYGEN packet is cancelled, Tag=4592415
(2108)-[AUDIT] (user's e-mail address) - User activated on the BES
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but then this warning appears:
(2109)-{username, PIN=(PINNUMBER, UserId=249}RequestHandler::HandleSERVICE_BOOKDataC ommand - Incomplete ACK data for SERVICE_BOOK request
I can also see messages have arrived with timestamps of from 2100 to 2103.
Is that service book warning a cause for concern?
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