Quote:
Originally Posted by barbwyr
Sounds to me like the OP overreacted since he did not get the item as fast as he wanted it. I have seen this type of customer before in retail and there is typically no pleasing them. I don't blame Noreve for taking the stand they did. The OP never really allowed them the oppourtunity to make it right. We are after all only talking about 10 or so days after the original purchase before he filed a claim. I bet it arrives today or by the weekend and then the OP has a case that he did not pay for.
|
well said, sometimes stuff takes longer, I've shipped and received enough packages to know that the delivery time will vary due to a number of different variables. I'm on Noreve's side on this one, jumping the gun, making accusations, and filing claims with your card company before ever trying to work the situation out is not the way to do business.