[Rolyb]

Two other questions. More simple, I hope. The sim card in and out was demonstrated to me at the Bell shop by a technician. I watched as she did it - simple. What I didn't do is see how she put it in (which way up etc) and how she got it out. I assume she put it in contacts down angle corner to the right, so I did that, and sure enough it went in nicely. But then I tried the phone and it told me to put in a sim card. And when I tried to get it out, I was unable to get a grip on anything to pull it out. I finally was able, but after many tries. Here are my questions: 1. Why didn't the sim card work (it works fine in my Classic and the Bell tech said it should work in the Torch); and 2. How am I supposed to get it out?