Quote:
Originally Posted by jsconyers
Welcome to the forums.
As DarkWater mentioned, it is commonly a password related issues. It could also be that the device is not Provisioned for BES access. Try removing the user from the BES, have the user wipe the device, readd the user to the BES and try an activation. I typically make the password easy like the letter "a" or "l" or "m". very little chance of error that way.
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If it wasn't provisioned all you would get is the timeout error or most likely wouldn't even have the EA option.
The password error means the request hit the server, but the server rejected it.