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riosfa · 08-06-2009, 02:03 PM

I've read thru this thread and I'm experiencing the exact same thing. I've done so many things to try to fix and its a hit or miss game. Sometimes an (1)EA works, sometimes (2)disabling device mgmt in PIM sync then doing a reload and resend service books - then re-enabling device mgt works sometimes (3) just resending service books works (4) sometimes having to run syncrequest then restart sync service works. I've even tried to move user from one BES to another and that didn't work. All these things is hit or miss, but most of the time none of these things work. I have over 1100 BB users and a lot of them are remote users so asking them to come in for a wipe and reload (and it doesn't work) would be a pain and a hassle. I've been on a support ticket with RIM on this issue for about 3 weeks now. They've told me to upgrade the OS on devices! Really! the vast majority are 8300 with OS 4.1.## or 4.2.## - not a viable option.

08-06-2009, 02:03 PM	#8
riosfa New Member Join Date: Aug 2009 Model: 8300 PIN: N/A Carrier: AT&T Posts: 1	Same thing here... I've read thru this thread and I'm experiencing the exact same thing. I've done so many things to try to fix and its a hit or miss game. Sometimes an (1)EA works, sometimes (2)disabling device mgmt in PIM sync then doing a reload and resend service books - then re-enabling device mgt works sometimes (3) just resending service books works (4) sometimes having to run syncrequest then restart sync service works. I've even tried to move user from one BES to another and that didn't work. All these things is hit or miss, but most of the time none of these things work. I have over 1100 BB users and a lot of them are remote users so asking them to come in for a wipe and reload (and it doesn't work) would be a pain and a hassle. I've been on a support ticket with RIM on this issue for about 3 weeks now. They've told me to upgrade the OS on devices! Really! the vast majority are 8300 with OS 4.1.## or 4.2.## - not a viable option.
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