I stumbled on something that helped me - rebooting your bb in safemode - yes, most BB os have a safe mode option.
you should be able to google the instruction on the official blackberry suppport forum, but basically, you do a battery pull, when the red light goes out, yuo press press the reverse arrow sign (u turn?) that's next to the trackpad/track ball, keep pressing until the splash screen appears.
once the phone successfully opens up, it will show safe mode. At that point you could back up the phone, and also do a security wipe on the phone too...
recently, i discovered that the att my world application created a major disaster on my phone, it made the phone hang ..during an OS reinstall with re-install my apps..at the same...a nifty option I found which may become handy..
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