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Old 02-21-2014, 12:21 PM   #3
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Can Receive BBs but Cannot Send Out

Don't do a battery pull with BB10 except as last resort.

To OP, what have you tried? I would first shut down the device normally and then start it again. Some take the battery out for a few moments or more after shutting down. Next step if that doesn't fix it is to reset the device by either the method of holding the power button or the method of holding the up and down volume buttons. And if that doesn't work, try deleting and re-adding the contact and/or deleting and re-installing BBM. The last resort would be backing up, doing a security wipe, and just restoring your data (not settings, and not app data) and then doing settings over manually.
- Ira
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