BlackBerry devices are more simplistic for non techie users to be honest. Having tested Exchange 2003 SP2 heavily I have to say that although MS have figured out how to do the wireless emails side of it, they really haven't grasped device management. Some of our BES clients have hundreds of BlackBerry devices, and they simply could not manage their device fleet as effectively with MS devices as there simply isn't enough device info relayed back server side. MS will argue that BES is middleware, and therefore added cost, but the flip side is that MS devices cost a lot more to buy than BlackBerrys, and therefore what you save server side, you will quickly spend on devices.
Different flavours, certainly, but at this stage Exchange 2K3 SP2 doesn't taste as sweet!!
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