Tim
My thoughts were similar to your initially when trying to find a setting for my sidekick but then looked harder at the roles and went with SR helpdesk for this user (IIRC). It's a shame that there's no 'customisation' but hey role based admin was new in 4.1 so it is a new toy. I was surprised at the number of 'audit' roles they seemed to have rather than helpdesk type roles which struck me as a little strange
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