Originally Posted by tsac
The email I received as others did indicated they were changing the way they do blackberry data. It may be they are dropping the encryption between the phone and the carrier. Calling ATT is useless , they do not have any answers.
I would try adding an ATT email address if they are your carrier and if that works try adding a Gmail email address. I have 4 emails on my phone and one is a gmail email and it works so far....
As for the blackberry id, you need to add it first to validate the security it wants.
this is the link to add one or reset the password.
I do not believe it makes any difference if the email used is a gmail one.
ATT is my cellphone carrier but I have no ATT email address which I know about, other than the one for which they send me notifications about payments etc. But that is not an ATT account but my own account from my website provider. Needless to say I tried entering that account with its email address and password but it failed, and adding my gmail account with its gmail address and password also failed. I already have a Blackberry ID and password and do not need to reset it or change it.