Check to see if the Mail Store service is running. This process only runs once per day (at night, although this is configurable), so new users may not show up immediately. To update the list on demand (not necessarily recommended during the business day), expand BlackBerry Solution Topology then Component View then click Email and click Refresh available user list. To add someone on demand (BES 5.0 RTM), click on Create User, click Search (don't put any criteria), click Add user from company directory. To add someone on demand (BES 5.0 MR1), click on Create User and click Add user from company directory.
Hope that helps.
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Last edited by jibi; 07-11-2009 at 06:03 PM..