Wirelessly posted
sorry to hear you're having a frustrating experience so far.
Depending on your os version and theme, the e-mail settings icon can either be on the main screen (4.x) or it can be in a folder (5.x). You should check all icons and folders. Make sure that no icons are hidden, to make sure all icons are shown from the main screen activate the BlackBerry menu (may have to press it twice) and choose the option to show all. Then search for the e-mail settings icon. You can repeat the steps to turn off the show all feature.
Note that the e-mail settings icon will only remove e-mail accounts it will not affect or bring back your contacts (as far as I know).
Hth