FYI - RIM has released a new DST2007Query.exe tool (v4.1.2.12) which is now posted to
BlackBerry.
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RIM is getting reports from a variety of customers that their DST2007Query tool is reporting a reasonable % of users in an "Error" state. During investigations we have determined in many of these cases it is due to 'False Negatives' being reported where in fact the device is patched, yet the DST2007Query tool says it is in an "Error" state as the system is out of sync.
Given this information we are planning to provide an updated version of the DST2007Query tool tomorrow, Wednesday, March 7th. This new version of the tool will now also allow forcing a 'resync' of the status data for more than just the "Awaiting Patch" state. It will now also trigger this for devices in an Error state. Draft release notes are attached, and the summary of this change is covered in the excerpt below.
- Direct from RIM
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Upon forcing a "resync" with RIM's new DST query it clears out the SyncBackupRestore table to force a "resync" of the data to determine if a patch was successful. From within the BoxTone DST Expert if you see a blank entry under the "Patch Installed" heading this would indicate that the user is in a "resync" phase.
Thanks
Jon